Privacy Policy

Your trust matters to us, so here's a plain language account of what we collect, why, and what we'll never do with it. vividco.net is owned and operated by Vivid Co Inc., an Ontario, Canada corporation, which is the controller of your personal data. You can reach us any time at vividcoinc@proton.me.

What we collect

Information you give us. When you place an order, contact us, or sign up for our newsletter, we may collect your name, shipping address, email, and phone number.

Payment information. Processed securely by our payment provider. We never see or store your full card details.

Device information. When you visit the site, we automatically collect basic technical details — your browser, IP address, time zone, the pages and products you view, and the site or search term that referred you. We use this to understand how the site is used and to spot potential abuse. You can browse the site without telling us who you are; you only share personal details when you choose to use a feature that needs them.

Why we collect it

We use your information only to:

  • Process and ship your orders

  • Respond to your questions and provide support

  • Send you marketing emails if you've opted in (and you can opt out any time)

  • Understand how our site is used so we can improve it

Email marketing and your consent

We follow Canada's Anti-Spam Legislation (CASL). We only send marketing emails to people who've expressly asked to receive them, and every email includes an unsubscribe link. One click and you're off the list.

Who we share it with

We don't sell your data. Full stop. We share information only with the service providers who help us run the business; our payment processor, shipping carriers, and email platform, only as much as they need to do their job.

How we protect it

We store your information in a controlled, secure environment and maintain reasonable administrative, technical, and physical safeguards against unauthorized access, use, or disclosure. That said, no transmission over the internet can be guaranteed completely secure.

Your rights

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you can ask us what personal information we hold about you, request corrections, or ask us to delete it. Email vividcoinc@proton.me and we'll take care of it. If you're outside Canada, additional rights may apply under your local law — get in touch and we'll help.

Legal disclosure

We may disclose information we collect if required or permitted by law for example, to comply with a subpoena or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect someone's safety, investigate fraud, or respond to a lawful government request.

Links to other websites

Our site may link to sites we don't own or control. We're not responsible for their privacy practices, so we encourage you to read the privacy policy of any site you visit from ours.

Cookies

Our site uses required cookies that keep it working and optional cookies that help us understand traffic. Required cookies always run; optional ones you can accept or decline. You can also disable cookies in your browser settings, though some features may not work as well.

Changes to this policy

We may update this policy as our business grows. The "last updated" date below will always reflect the current version.

Last updated: June 8, 2026.